Our company president answers your questions. If you have a question you would like Roger to answer, just fill out the form at the bottom of this page.

Here are some questions that Roger has already answered.

Q. "How do we ship our products?"

A. We service our customers with our own fleet of Package Supply vehicles. In there’s a reason, we may use an outside carrier such as United Parcel Service.

Q. "What are your payment terms and how do I get credit?"

A. We accept all major credit cards as well as personal and business checks. In addition, you may apply for a credit line by requesting an application. When approved, you will receive your orders on an "open credit" basis.

Q. "If I have established credit, how can I get a discount?"

A. Package Supply requires payment within 30 days of the invoice date of a shipment. However, if you pay within 10 days of the invoice date, you may receive an additional percentage off your total invoice.

Q. " What does Package Supply sell?"

A. We are a "full line" distributor to the dry cleaning, laundry, and coin-op trades. We carry both branded and generic products: from hangers to garment film to marking identification systems. We stock more than 1,000 items, while many more are available by direct-ship to customers by Package Supply vendors. We also have products for other industries. Please ask a salesperson for details.

Q. "Does Package Supply provide its customers with technical assistance?"

A. We are committed to assisting our customers. We are always ready to share our knowledge of such products as detergents, pads and covers, and laundry products. Our sales staff knows the fabricare industry and is helpful in solving customer problems. In addition, we can call upon the expertise of our suppliers. We want our customers to look to us for the help they need.

Q. "Sometimes I do not receive my entire order. Why?"

A. Our goal is to ship complete orders. With so many items, it is sometimes necessary for some to be shipped directly from the manufacturer. Other times, a particular item is out of stock. As a result, it was not on the truck when your delivery arrived at your store. If this happens, the item is automatically back ordered and shipped on a priority basis, regardless of when your next delivery is scheduled.

Q. "I am not satisfied with the current product line I am using, but I do not want to offend the local representative of the manufacturer. What should I do?"

A. This is why we have both vanilla and chocolate. Not every product fits every operator. When it comes right down to it, you really don’t need a reason to make a change. At Package Supply, our goal is always the same: to make certain you are pleased with the products you use. Because we take time to understand how you work and the way your business operates, we are always prepared to make product recommendations to help you achieve the results you want. Because we are a "full line" distributor, we have all the product resources you need.

Q. "I am interested in selling my business or acquiring another one. Can you help?"

A. Yes. While Package Supply is not a business broker, we are often aware of who is looking to sell or buy a fabricare business. There are occasions when we are helpful in arranging for a buyer and seller to meet. This is an informal service and there is no charge.

Q. "I have been in the fabricare industry and am looking for a job. Can you assist me?"

A. Just as we often help buyers and sellers of businesses meet, we can help the prospective employee meet employers looking for help. Just let us know your skills and we’ll pass along the information should there be a possible available position. Again, we simply act informally and do not accept any fees for this service.